Shipping policy

At Noor Gleam, we are committed to delivering your herbal and homemade personal-care products safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders across Pakistan.

Our products include Herbal Shampoo, Soaps Collection, Homemade Ubtan, and Herbal Hair Oil.

If you have any questions about shipping or your order, please contact us at noorgleam00@gmail.com or call 03274914378.

1. Order Processing Time

Orders are generally processed within 1–2 business days after order placement, subject to product availability and order verification.

For Cash on Delivery (COD) orders, processing begins after the order details have been received and verified. For prepaid orders, processing begins after payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

You may receive an order confirmation by email or SMS and a dispatch notification once your order has been handed over to the courier, where these notifications are available.

2. Estimated Delivery Times Within Pakistan

We aim to deliver orders within the following estimated timeframes after dispatch:

Delivery Location Estimated Delivery Time
Major cities, including Karachi, Lahore, Islamabad, and Rawalpindi 2–4 business days
Other cities and towns 3–6 business days
Remote and rural areas 5–8 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on courier availability, destination, weather conditions, public holidays, peak shopping periods, and other circumstances beyond our reasonable control.

If your delivery is significantly delayed, please contact our customer support team for assistance.

3. Free Shipping

Noor Gleam offers free shipping on all products. There are no shipping charges and no minimum purchase amount is required.

4. Cash on Delivery (COD)

Noor Gleam offers Cash on Delivery (COD) across Pakistan, subject to courier service availability at your delivery address.

With COD, you pay the applicable order amount when your package arrives.

To help ensure successful delivery:

  • Provide an accurate and complete delivery address.

  • Enter a working phone number.

  • Keep your phone accessible for courier calls.

  • Ensure someone is available to receive the parcel and pay the amount due.

If a COD order cannot be delivered or is refused, we may contact you to arrange another delivery attempt where possible.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information through email, SMS, or another available communication channel, where supported by our courier partner.

You can use the tracking details to follow your shipment through the relevant courier's tracking service.

If you have not received dispatch or tracking information within a reasonable time after placing your order, please contact us at noorgleam00@gmail.com or 03274914378.

Please note that tracking information may take some time to update after dispatch.

6. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volumes during sales and promotional periods

  • Public holidays or seasonal demand

  • Adverse weather conditions or natural events

  • Courier service or logistics disruptions

  • Incomplete or incorrect delivery information

  • Other circumstances beyond our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to inform you and provide an update.

If your order is delayed, please contact us so we can check its status with the courier.

Nothing in this section removes any rights or remedies available to you under applicable law.

7. Incorrect or Incomplete Delivery Addresses

Customers should carefully review their delivery information before confirming an order.

If you notice an error in your address or phone number, contact us as soon as possible at noorgleam00@gmail.com or 03274914378.

We will try to correct the information before dispatch, but changes cannot be guaranteed once the parcel has been handed over to the courier.

If incorrect information causes a delivery problem, we will work with you and the courier to determine the available options.

If a parcel is delivered to the wrong address or is otherwise mishandled, please contact us so we can investigate the matter.

8. Lost, Missing, or Marked-as-Delivered Packages

If your tracking information shows that your order has been delivered but you have not received it, please:

  1. Check with household members, neighbors, or building reception, where applicable.

  2. Verify the delivery address on your order confirmation.

  3. Contact Noor Gleam as soon as possible, preferably within 48 hours of the delivery notification.

We will investigate the matter with our courier partner and provide an update.

If the parcel is confirmed lost or was not properly delivered, we will work with you to arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

The 48-hour reporting period is a request to help us investigate promptly. It does not automatically remove any rights you may have under applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request before dispatch, subject to order status and product availability. Once an order has been dispatched, changes or cancellation may no longer be possible, and our applicable return and refund procedures may apply.

Any refund due for a cancelled order will be handled according to our Refund Policy and applicable law.

10. Contact Us

For shipping questions, delivery updates, or assistance with a missing parcel, please contact us:

Thank you for choosing Noor Gleam. We appreciate your trust in our herbal and homemade personal-care products and will do our best to provide a smooth delivery experience.

Last updated: October 2026