Privacy policy

At Noor Gleam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://noorgleam.store, place an order, or interact with our store.

Our products include Herbal Shampoo, Soaps Collection, Homemade Ubtan, and Herbal Hair Oil.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

1. Information We Collect

Personal Information

When you place an order, create an account, contact us, or interact with our website, we may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Information you provide when contacting customer support

Payment Information

Noor Gleam may offer Cash on Delivery (COD) and online payment methods, depending on the options available at checkout.

For online payments, payment information is processed by the relevant payment service provider. We do not intentionally store full payment card details on our own systems when transactions are handled by third-party payment processors.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through Shopify and other website technologies, including:

  • IP address and browser information

  • Device type and operating system

  • Pages visited and interactions with our website

  • Time spent on pages and referring website addresses

  • Cookies and similar tracking technologies

The information collected depends on your device, browser settings, and the technologies enabled on our store.

2. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions and improve your shopping experience.

These technologies may help us:

  • Remember your shopping cart and preferences

  • Process and manage your shopping session

  • Understand how visitors interact with our website

  • Analyze website performance

  • Support advertising and marketing activities, where enabled

You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfill orders

  • Arrange shipping and delivery

  • Send order confirmations and delivery updates

  • Process payments and manage Cash on Delivery orders

  • Respond to questions, complaints, and customer support requests

  • Improve our website, products, services, and shopping experience

  • Send promotional emails or SMS messages where permitted and, when required, with your consent

  • Detect and prevent fraud, misuse, or unauthorized activity

  • Maintain business records and comply with applicable legal obligations

  • Resolve disputes and enforce our store policies

We use personal information only for purposes consistent with this Privacy Policy and applicable law.

4. Marketing Communications

Where permitted by applicable law, we may send you information about new products, offers, discounts, and promotions.

You can opt out of marketing emails by using the unsubscribe link included in the message. You may also contact us at noorgleam00@gmail.com to request that we stop sending promotional communications.

Please note that you may still receive essential messages relating to your orders, deliveries, or customer service.

We do not sell your personal information to third parties for their independent marketing purposes.

5. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our store and provide our services. These parties may include:

  • Shopify: To host and operate our online store and support ecommerce functions.

  • Courier and delivery companies: To deliver your orders and provide delivery updates.

  • Payment service providers: To process online payments and related transactions.

  • Website analytics and advertising providers: To measure website performance and support marketing activities, where these tools are enabled.

  • Professional advisers and authorities: Where necessary to comply with legal obligations, protect our rights, or address fraud and security issues.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

Third-party service providers may process information according to their own privacy policies and applicable legal obligations.

6. Shopify and Third-Party Services

Our store is powered by Shopify, which provides the ecommerce platform used to sell our products and manage store operations.

Shopify and other service providers may process personal information to provide their services, maintain security, support transactions, and perform other relevant functions.

Your information may also be processed or stored in countries outside Pakistan, depending on the service providers we use. Where applicable, such processing is subject to relevant contractual safeguards and legal requirements.

For more information about Shopify's privacy practices, please visit:

Shopify Privacy Policy

When you access third-party websites or services through links on our store, their own privacy policies and terms may apply.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, subject to applicable legal and business recordkeeping requirements

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Raise a concern or complaint about how your personal information is handled

To make a privacy-related request, contact us at noorgleam00@gmail.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, and loss.

Security measures may include protections provided by Shopify and our relevant service providers, together with appropriate measures for managing access to customer information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers should also take reasonable steps to protect their account credentials and avoid sharing sensitive information through unsecured channels.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

The retention period depends on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and technically feasible, subject to applicable legal requirements and legitimate business needs.

10. Children's Privacy

Our website is intended for general shopping by adults and individuals using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

Any revised policy will be published on this page with an updated date. We encourage you to review this page periodically to stay informed about how we handle personal information.

Last updated: October 2026

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We appreciate your trust in Noor Gleam and are committed to handling your information responsibly.