Terms of Service

Welcome to Noor Gleam. These Terms of Service govern your access to and use of our website, https://noorgleam.store, and your purchase of our products.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website. If you do not agree with these terms, please do not use our website.

1. Store Overview

Noor Gleam is a Pakistan-based herbal and homemade personal-care brand offering products for everyday hair care, skincare, and personal care.

Our main product categories include:

  • Herbal Shampoo

  • Soaps Collection

  • Homemade Ubtan

  • Herbal Hair Oil

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these terms.

You must not:

  • Use our website in violation of applicable laws or regulations.

  • Attempt to gain unauthorized access to our website, systems, or customer information.

  • Upload or transmit malicious software, harmful code, or disruptive content.

  • Copy, scrape, or extract website content using automated tools without authorization.

  • Use our website or products for unlawful or unauthorized purposes.

We reserve the right to restrict access to our website when necessary to protect our store, customers, or services.

3. Orders and Acceptance

When you place an order through Noor Gleam, you submit a request to purchase the selected products.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of incorrect pricing, product unavailability, incomplete order information, or suspected fraudulent activity.

An order confirmation email or SMS acknowledges receipt of your order but does not necessarily guarantee dispatch or final acceptance.

If we cancel an order for which payment has already been received, any refund due will be handled in accordance with our applicable Refund Policy.

Customers are responsible for reviewing their selected products, quantities, contact details, and delivery information before submitting an order.

4. Pricing and Product Availability

All prices displayed on our website are listed in Pakistani Rupees (PKR), unless otherwise stated.

Prices, promotions, product descriptions, and availability may change without prior notice. Such changes will not automatically alter orders that have already been accepted.

We make reasonable efforts to ensure that product information and prices are accurate. However, errors may occasionally occur.

If a pricing error affects your order, we may contact you to confirm the correct price or cancel the affected order. If payment has already been received for a cancelled order, any refund due will be processed in accordance with our Refund Policy and applicable law.

Any applicable delivery charges or additional fees will be displayed at checkout or communicated through the relevant store information.

5. Payments

Customers may use the payment methods available at checkout, which may include:

  • Cash on Delivery (COD): Payment in cash when the order is delivered, where available.

  • Online Payment: Payment through an available payment gateway, where offered.

Customers must provide accurate information when placing an order or completing a payment.

Online transactions are processed through the relevant payment service providers and are subject to their applicable terms and security practices. Noor Gleam does not intentionally store full payment card details when payments are processed by third-party payment providers.

6. Customer Responsibilities

When shopping with Noor Gleam, you are responsible for:

  • Providing accurate contact details and delivery information.

  • Ensuring your delivery address is complete and accessible.

  • Being available to receive your order and pay the applicable amount for Cash on Delivery orders.

  • Keeping your account credentials confidential, if you create an account.

  • Reviewing product descriptions, ingredients, labels, and usage instructions before using a product.

We are not responsible for delivery difficulties caused by incorrect or incomplete information supplied by a customer. Please contact us as soon as possible if you need to correct your order details.

7. Intellectual Property

All content on https://noorgleam.store, including the Noor Gleam brand name, logos, product photographs, product descriptions, graphics, website text, and design elements, is owned by Noor Gleam or used with appropriate authorization, where applicable.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use our protected content without prior written permission from the relevant rights holder, except where permitted by law.

8. Product Information and Use

Noor Gleam offers herbal and homemade personal-care products, including Herbal Shampoo, Soaps Collection, Homemade Ubtan, and Herbal Hair Oil.

We make reasonable efforts to provide accurate product photographs, descriptions, ingredients, sizes, and usage instructions. However, product appearance may vary slightly from website images due to lighting, photography, packaging updates, or other reasonable differences.

Customers should read the product descriptions, ingredient lists, labels, and instructions carefully before use.

Please observe the following precautions:

  • Natural and herbal ingredients can still cause irritation or allergic reactions in some individuals.

  • Review the ingredients before use, particularly if you have known sensitivities.

  • Perform a patch test before first use where appropriate.

  • Use products according to their labels and instructions.

  • Avoid contact with the eyes unless a product is specifically intended for that use.

  • Discontinue use if irritation or an unwanted reaction occurs.

  • Keep products out of reach of children unless specifically intended for their use.

Our products are intended for personal-care and cosmetic use as described in their individual listings. Unless expressly stated and legally permitted, they are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on hair type, skin type, usage, and personal sensitivities. We do not guarantee specific results.

If you receive a damaged, incorrect, or materially misdescribed product, please contact us at noorgleam00@gmail.com. Requests for returns, replacements, or refunds will be handled according to our applicable Return and Refund Policy and consumer rights under applicable law.

9. Limitation of Liability

To the extent permitted by applicable law, Noor Gleam will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from website interruptions, third-party courier delays, unauthorized access to systems, or circumstances beyond our reasonable control.

Customers are responsible for reviewing product ingredients and instructions and using products appropriately.

Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

To the extent legally permitted, our liability relating to a particular product will not exceed the amount paid for that product, subject to any mandatory rights or remedies available to the customer under applicable law.

10. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan, subject to applicable consumer protection and other mandatory legal requirements.

Any dispute arising from these terms or your use of our website will be handled by the competent courts or authorities in accordance with applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, store operations, policies, or legal requirements.

Any revised version will be published on this page with an updated date where appropriate. Changes will take effect upon publication unless otherwise stated or required by law.

We encourage you to review this page periodically to remain informed about our terms.

Last updated: October 2026

12. Contact Information

If you have any questions about these Terms of Service, your order, or our products, please contact us:

Thank you for choosing Noor Gleam for your herbal and homemade personal-care needs.