Shipping Policy

Shipping Policy

At Noor Gleam, we are committed to delivering your premium skincare products safely and on time. Please read our shipping policy carefully so you know exactly what to expect after placing your order.

For any shipping-related questions, contact us at noorgleam00@gmail.com or call 03274914378.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation or order placement (for COD orders). Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email or SMS once your order has been successfully placed, and a dispatch notification once it has been shipped.

2. Delivery Times Within Pakistan

Location Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi) 2–4 business days
Other Cities & Towns 3–6 business days
Remote & Rural Areas 5–8 business days

Delivery times are estimates and may vary depending on courier availability, weather conditions, or peak seasons.

3. Shipping Charges

  • Standard Shipping: Flat rate of PKR 200–250 across Pakistan (exact rate shown at checkout)
  • Free Shipping: Available on orders above a minimum order value (displayed on our website during promotions)

Shipping charges are calculated and displayed at checkout before you confirm your order.

4. Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) across Pakistan. With COD, you pay for your order in cash when it arrives at your doorstep — no advance payment required.

Please ensure someone is available at the delivery address to receive and pay for the order. If a COD order is refused or undeliverable after dispatch, a re-delivery fee may apply.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment through our courier partner’s website.

If you have not received your tracking details within 2 business days of placing your order, please contact us at noorgleam00@gmail.com.

6. Delivery Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • High order volumes during sales or festive seasons
  • Adverse weather conditions or natural events
  • Courier or logistics disruptions
  • Incorrect or incomplete delivery address provided by the customer

In the event of a significant delay, our team will proactively notify you. You may also contact us at any time for an update on your order status.

7. Incorrect or Incomplete Addresses

Please double-check your delivery address before confirming your order. Noor Gleam is not responsible for orders delivered to an incorrect address provided by the customer.

If you realize you have entered an incorrect address, contact us immediately at noorgleam00@gmail.com or 03274914378. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been shipped.

8. Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, please:

  • Check with neighbors or building reception
  • Verify the delivery address on your order confirmation
  • Contact us within 48 hours of the marked delivery date

We will investigate the matter with our courier partner and work to resolve it as quickly as possible. If the package is confirmed lost, we will arrange a replacement or issue a full refund.

9. Customer Support

Our customer support team is here to help with any shipping-related concerns: