Refund & Return Policy

Refund & Return Policy

At Noor Gleam, we take pride in delivering premium skincare products that meet the highest quality standards. Your satisfaction is our top priority. If you are not completely happy with your purchase, please read our policy below to understand your options.

For any questions, contact us at noorgleam00@gmail.com or call 03274914378.

1. Return Eligibility

We accept returns under the following conditions:

  • The item was received damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The product is unused, unopened, and in its original packaging
  • Proof of purchase (order confirmation or receipt) is provided

Please note: Due to hygiene and safety standards, we are unable to accept returns on opened or used skincare products unless they are defective.

2. Return Window

You must initiate your return request within 7 days of receiving your order. Requests made after this period will not be eligible for a return or refund.

To begin a return, please contact us at noorgleam00@gmail.com with your order number and a brief description of the issue. Photos of the product are required for damaged or incorrect item claims.

3. Damaged or Incorrect Products

If you receive a product that is damaged during transit or is not what you ordered, we sincerely apologize for the inconvenience. Please:

  • Take clear photos of the damaged or incorrect item and its packaging
  • Email us at noorgleam00@gmail.com within 48 hours of delivery
  • Include your order number in the subject line

We will review your claim promptly and arrange a replacement or full refund at no additional cost to you.

4. Non-Returnable Products

The following items are not eligible for return or refund:

  • Opened or used skincare products
  • Products without original packaging
  • Items purchased during clearance or final sale promotions
  • Gift cards
  • Products returned after the 7-day return window

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Online payments: Refunds will be processed to your original payment method within 5–10 business days
  • Cash on Delivery (COD) orders: Refunds will be issued via bank transfer or EasyPaisa/JazzCash within 5–7 business days after confirmation

Please ensure you provide accurate bank or mobile wallet details when requesting a COD refund.

6. Exchange Policy

We offer exchanges for products that are damaged, defective, or incorrectly sent. If you would like to exchange your item for the same product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested item is out of stock, we will offer a full refund instead.

7. Shipping Charges for Returns

  • Damaged or incorrect items: Noor Gleam will cover all return shipping costs
  • Change of mind returns (where applicable): The customer is responsible for return shipping charges

We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit.

8. Refund Timeline

Refund Type Timeline
Online Payment Refund 5–10 business days
COD Refund (Bank Transfer) 5–7 business days
Exchange Processing 3–5 business days

Timelines begin after the return is received and approved by our team.

9. Contact Us

For all return and refund inquiries, please reach out to our customer support team:

We aim to respond to all return requests within 24–48 hours on business days.